Frequently Asked Questions
Frequently Asked Questions for the Website
How do I log into my account?
Everything Camper is now partnered with Shopify. When checking out, you can log in using an existing Shopify account if you have one. If not, you can easily create a new account using any email address you choose.
What is your return policy?
We accept returns of non-custom items within 14 days of delivery for store credit.
- We provide a free return shipping label
- Once your return is in transit, store credit will be issued to your account
- Store credit never expires and can be used at any time
To start a return, simply click HERE, complete the form, and include it with your return package. You can view our complete return policy HERE.
How long does it take for my items to ship?
We work closely with camp directors throughout the fall to approve designs and products for each camper. Once items are live on the website, we begin stocking our warehouse for the season. Orders placed before 2/15 will typically begin shipping around March 1, unless otherwise stated on the product page. Shipping timelines may vary by product, please review individual item details when ordering. Please note that orders sometimes ship in multiple packages.
How do I measure clothing to order?
Nearly every item fits differently, and brands vary widely. We do our best to provide detailed sizing information to help you choose correctly.
- Use the size guide listed on each product
- Using a tape measure, measure your child’s current clothing, not your child
- Compare those measurements to the size guide to select the proper size
Do not measure your child directly. Sizing up is always a good idea—camp laundry causes shrinkage, kids grow, and we hope items last more than one summer!
Click HERE to view videos on how to measure specific items of clothing.
What is a Virtual Shopping Appointment?
A Virtual Shopping Appointment is a free Zoom session with one of our shopping specialists. During the appointment, we’ll help with:
- Sizing guidance
- Reviewing your camp packing list
- Placing orders for required and optional items
Our specialists are camp alumni, experienced camp parents, or former camp staff. Appointments can be scheduled directly on our website based on availability. Your child does not need to attend the appointment.
What is Athletic Camper?
Athletic Camper is our made-to-order brand. Each item is produced specifically for your order and customized based on the selected size. Every item includes your child’s name and cannot be altered to reduce production time or cost.
Important details:
- Items are custom-made and not returnable
- Production takes longer; check individual product timelines
- Athletic Camper items ship separately from the rest of your order
- Each product has unique size measurements; be sure to check size guides before ordering
How can I view my previous orders?
Click on the Customer Portal located in the upper left corner of our homepage. Log in using your Shopify credentials to view your order history.
If you experience any issues, our customer service team is always happy to help—just send us an email.
How do I contact Everything Camper?
You can reach our customer service team by email, text, or phone.
- Email: customerservice@everythingcamper.com
- Text or Call: 917-243-9054
Our representatives are available Monday–Friday, 9:00 AM–5:00 PM. Messages received outside of business hours will be returned within 24 hours on the next business day.